Stan Phelps
Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: differentiation isn’t just about what you say; it’s about what you do and, more importantly, how and why you do it. With a unique collection of 5,000+ case studies on customer, employee, and brand […]
Further Information »Anthony Cirillo
Anthony Cirillo, FACHE, is an internationally recognized healthcare, aging, and caregiving expert with a Master’s from the University of Pennsylvania and fellowship status in the American College of Healthcare Executives. He helped pioneer the global patient experience movement through his seminal article The Chief Experience Officer, later consulting with the Cleveland Clinic as it launched the […]
Further Information »Shep Hyken
Shep Hyken is a globally recognized customer service expert, keynote speaker, and bestselling author whose engaging presentations have captivated audiences across industries. Specializing in customer experience, Shep brings over 30 years of experience to his talks, delivering practical and actionable insights on how companies can elevate their customer service strategies and build stronger brand loyalty. […]
Further Information »Jeanne Bliss
Jeanne Bliss is a renowned customer experience expert, keynote speaker, and bestselling author who has spent over 35 years helping organizations transform their customer-centric strategies. As the author of Chief Customer Officer 2.0 and Would You Do That to Your Mother?, Jeanne empowers businesses to create customer loyalty by building genuine, human-centric relationships. Her expertise […]
Further Information »Matt Dixon
Matt Dixon is a renowned customer experience expert, bestselling author, and sought-after keynote speaker who has transformed organizations worldwide with his innovative insights into sales and service excellence. With his extensive background in customer experience and behavior, Matt has co-authored the bestselling book The Challenger Sale, which has reshaped how sales teams approach their work, […]
Further Information »Adrian Swinscoe
Adrian Swinscoe is a globally recognized customer experience expert, keynote speaker, and bestselling author. With over two decades of experience, he helps organizations transform their customer service strategies to build stronger, more loyal customer relationships. Adrian is the author of Punk CX and How to Wow, books that explore innovative, customer-centric approaches to business. His […]
Further Information »Joseph Michelli
Joseph Michelli is a globally recognized customer experience expert, bestselling author, and dynamic keynote speaker who brings over 30 years of experience in leadership, customer service, and organizational culture transformation. Known for his powerful ability to inspire audiences, Joseph’s work focuses on creating exceptional customer experiences that drive business growth and employee satisfaction. He is […]
Further Information »Adam Toporek
Adam Toporek is a renowned customer service expert, author, and keynote speaker, recognized for his ability to transform customer service strategies and inspire organizations to prioritize customer experience. With over 15 years of experience, Adam helps businesses and leaders create customer service strategies that drive loyalty, enhance brand reputation, and fuel sustainable growth. His approach […]
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